When you purchase a product from Velora, we collect personal information you provide as part of the transaction process, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. This helps us learn about your browser and operating system, improving your experience on our site.
With your permission, we may send you emails about new product releases, updates, and other Velora-related news.
By providing personal information to complete a transaction, such as placing an order, verifying your payment method, arranging delivery, or initiating a return, you consent to our collecting and using your information for that specific purpose.
If we request your information for any additional reason, such as marketing, we will either ask you directly for explicit consent or provide an option to decline.
If you change your mind after opting in, you may withdraw your consent for us to contact you or use your information at any time by emailing us at hello@velorapod.com.
We may disclose your personal information if required by law or if you violate our Terms of Service.
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.
Your data is stored securely through Shopify’s data storage systems, databases, and applications, behind a firewall.
If you choose a direct payment gateway, Shopify securely stores your credit card data. The information is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS), and is only retained as long as needed to complete your purchase. After the transaction is complete, the data is deleted.
All direct payment gateways used adhere to PCI-DSS standards, which ensure the secure handling of credit card data. For more details, you can read:
Third-party service providers we work with will only collect, use, and disclose your information to the extent necessary for the services they provide.
However, some providers such as payment gateways have their own privacy policies regarding the data we must provide for transaction purposes. We recommend reviewing their policies to understand how they handle your personal information.
Some providers may be located in or have operations in different jurisdictions. If you proceed with a transaction involving such services, your information may become subject to the laws of the jurisdictions where these providers or their facilities are located.
For example, if you’re located outside the United States and your payment is processed through a U.S.-based gateway, your data may be subject to U.S. regulations.
When you click links on our site, they may take you away from our store. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
We use Google Analytics to better understand who visits our store and how they interact with it.
We follow industry best practices and take reasonable precautions to ensure your personal data is not lost, misused, accessed, disclosed, altered, or destroyed.
If you provide your credit card information, it is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no online system is 100% secure, we adhere to all PCI-DSS standards and implement additional security safeguards.
We use cookies to improve your experience on our website. These small data files help us remember your preferences and enhance your shopping experience. Below are examples of cookies we use:
You can choose to disable cookies through your browser settings, though this may impact your ability to use certain features on our site.
By using this site, you confirm that you are at least the age of majority in your place of residence, or that you are of majority age and have given consent for any minor dependents to use the site.
We reserve the right to modify this privacy policy at any time. Please review it periodically. Any updates will take effect immediately upon being posted.
If significant changes are made, we will notify you here so that you are aware of what data we collect and how it’s used.
In the event our store is acquired or merges with another company, your information may be transferred to the new entity to continue providing you with our services.
If you would like to access, correct, amend, or delete any personal data we have about you—or if you have any questions—please contact us at hello@velorapod.com.