Frequently Asked Questions

VELORA POD PLUS & LUXURY HYDROGEL PATCHES
The Pod Plus™ uses smart-pulse technology a clinically-inspired method designed to ease menstrual discomfort with gentle electrical stimulation. By delivering targeted, low-frequency pulses, it calms overactive nerves and interrupts pain signals before they reach their peak, helping you feel relief faster. Think of it as your personal pain-blocking ally: discreet, drug-free, and ready to soften even the toughest cramps!
Yes! The Pod Plus™ is TSA-approved and designed for hassle-free travel. Lightweight and smaller than your phone, it’s the perfect cramp-relief companion for your carry-on or handbag. Whether you’re jetting off for work or adventure, it stays discreetly by your side—no batteries, pills, or stress required. ✈️
The Pod Plus™ gives you six unique wellness modes and 16 customizable intensity levels, so you can fine-tune your relief like a pro. Choose from:

  • Auto: Smart adjustments tailored to your body’s needs.
  • Relax: Gentle pulses to dissolve tension.
  • Beat: Rhythmic waves to distract from discomfort.
  • Scrape: Mimics a massage to ease tightness.
  • Knead: Deep, rolling pressure for stubborn cramps.
  • Press: Steady focus on problem areas.

Mix and match modes and intensities to build your perfect relief plan—because no two cycles (or bodies!) are alike. 🌸

The Pod Plus™ is your go-to ally for tackling menstrual cramps anytime, anywhere. Perfect for:

  • 🔹 Travelers needing relief during flights, commutes, or adventures.
  • 🔹 Busy professionals who want discreet, on-the-spot comfort.
  • 🔹 Active souls refusing to let cramps derail workouts, hikes, or plans.
  • 🔹 Anyone craving a drug-free, pocket-sized solution for cycle-related discomfort.

No bulky gadgets or complicated routines—just fast, focused relief that fits seamlessly into your dynamic day. 🌸

The Pod Plus™ is designed specifically for menstrual cramp relief. For your safety, do not use this device if you:

  • Are pregnant or suspect you might be
  • Have epilepsy (diagnosed or suspected)
  • Use a cardiac pacemaker or other implanted electronic devices
  • Have metal implants or electronic medical devices (e.g., cochlear implants, neurostimulators)

Always review the user manual for full safety guidelines before your first use. When in doubt, consult your healthcare provider—we’re all about safe, smart relief! 🌸

Note: The Pod Plus™ is intended solely for menstrual discomfort and should not be used for undiagnosed pain or other medical conditions.

The Pod Plus™ is designed to be gentle and side-effect-free! 💫 Our technology uses smart-pulse technology, a drug-free method clinically proven to ease menstrual cramps naturally.

  • No pills, no chemicals—just targeted relief.
  • Safe for most users when used as directed.

That said, always:

  • 🔹 Review the user manual for care and safety tips.
  • 🔹 Avoid use if you have a pacemaker, implants, or conditions listed in our safety guidelines.

When in doubt, chat with your healthcare provider—we prioritize your well-being as much as your comfort! 🌸

Rest easy! The Pod Plus™ is designed to relieve cramps without disrupting your body’s natural rhythms. It has no impact on:

  • Hormonal balance
  • Fertility
  • Cycle regularity

However, out of an abundance of caution:

  • ❌ Avoid using during fertility treatments (like IVF/IUI) unless approved by your doctor.

Our technology focuses solely on soothing cramps—no hormones, no invasive methods. Still, always consult your healthcare provider if you have concerns about compatibility with your unique health journey. Your peace of mind matters! 💖

Think of your Pod Plus as a personal relief coach! 🏆 Here’s the breakdown:

  • ⏱️ Session Sweet Spot: Use for 15-30 minutes per session. Each cycle automatically ends after 15 minutes (to keep things safe and comfy!).
  • 🎛️ Total Control: Press and hold the power button to stop anytime—no waiting required.
  • 🔋 Battery Beast: A full charge delivers 20-25 sessions! That’s over 12 hours of cramp-crushing power. ✨

Pro tip: Listen to your body! Start with shorter sessions and adjust as needed. For best results, check the user manual—it’s packed with care hacks and safety gems. 🌸

Absolutely! Every Pod Plus comes with a 1-year warranty 🛡️—our promise to you that we stand by the quality and reliability of your device.

  • Peace of mind included: Your purchase is protected against manufacturing defects for 12 months.
  • Easy support: Just reach out to our team if you need help—we’ll make it right.

For full details (including terms and conditions), visit our warranty page here.

We’ve got you covered—because your comfort deserves nothing less. 💖

🧼 Caring for Your Patches:

  • Pre-Use Prep: Clean and dry your skin before applying patches for maximum stickiness.
  • After Use: Reattach the protective film (stored in your Pod case!) to keep patches fresh.
  • Revive Stickiness: Gently rinse patches with water and let them air dry if they lose grip—good as new! 💧

🔄 When to Replace:

  • Longevity: Each patch lasts 30–50 uses (about 2–3 months) with proper care.
  • Time to Swap: Replace when they lose stickiness, feel less flexible, or look worn.
  • Pro Tip: Oily skin or frequent use? You might replace them a little sooner—listen to your patch! 👂

Why it matters: Proper care = consistent relief + better hygiene. Your comfort is worth the extra 10 seconds! 🌸

SHIPPING
We charge a flat shipping fee of €12.90 EUR (For a Limited Time) for all orders!
This ensures your Velora Pod Plus arrives safely via registered air mail with full tracking.
Expedited shipping options are available. Please contact us for more info.
Delivery times vary by region:

Europe: 6–10 business days
USA: 8–12 business days
Middle East: 8–12 business days
Oceania (AU/NZ): 5–10 business days
Note: Delays may occur during holidays or due to customs.
We basically ship everywhere! If you're unable to check out due to an address error, it's likely because we haven’t enabled shipping to your region in our system yet. But don't worry — we ship everywhere! Just visit our Pay Later page 👉 https://www.velorapod.com/pages/pay-later to get an Airwallex payment link and complete your order manually. We’ll make sure your order gets to you, no matter where you are.

Yes! All orders come with real-time tracking. You’ll receive a tracking number via email as soon as your order ships.

We cover lost/damaged packages! Contact us within 14 days of delivery with your order number and proof of damage (photos), and we’ll resend or refund.

If you're unable to check out due to an address error, it's likely because we haven’t enabled shipping to your region in our system yet. But don't worry — we ship everywhere! Just visit our Pay Later page 👉 https://www.velorapod.com/pages/pay-later to get an Airwallex payment link and complete your order manually. We’ll make sure your order gets to you, no matter where you are.
ORDER MODIFICATION
Yes, but only if your order hasn’t been processed yet! Contact us immediately at hello@velorapod.com with your order number and correct details. Once shipped, we can’t redirect packages.
We’ll try our best! Email us within 2 hour of ordering at hello@velorapod.com, and we’ll adjust it if processing hasn’t started.
Email us right away with your order number and code. If the order hasn’t shipped, we may refund the difference. (T&C Apply)