Q: How much does shipping cost?
We charge a flat shipping fee of
€12.90 EUR (For a Limited Time) for all orders!
This ensures your Velora Pod Plus arrives safely via registered air mail with full tracking.
Expedited shipping options are available. Please contact us for more info.
This ensures your Velora Pod Plus arrives safely via registered air mail with full tracking.
Expedited shipping options are available. Please contact us for more info.
Q: How long will my order take to arrive?
Delivery times vary by region:
Europe: 6–10 business days
USA: 8–12 business days
Middle East: 8–12 business days
Oceania (AU/NZ): 5–10 business days
Note: Delays may occur during holidays or due to customs.
Europe: 6–10 business days
USA: 8–12 business days
Middle East: 8–12 business days
Oceania (AU/NZ): 5–10 business days
Note: Delays may occur during holidays or due to customs.
Q: Where do you ship to?
We basically ship everywhere! If you're unable to check out due to an address error, it's likely because we haven’t enabled shipping to your region in our system yet. But don't worry — we ship everywhere! Just visit our Pay Later page 👉 https://www.velorapod.com/pages/pay-later to get an Airwallex payment link and complete your order manually. We’ll make sure your order gets to you, no matter where you are.
Q: Is tracking included?
Yes! All orders come with real-time tracking. You’ll receive a tracking number via email as soon as your order ships.
Q: What if my order is lost or damaged?
We cover lost/damaged packages! Contact us within 14 days of delivery with your order number and proof of damage (photos), and we’ll resend or refund.
Why can’t I check out with my address?
If you're unable to check out due to an address error, it's likely because we haven’t enabled shipping to your region in our system yet. But don't worry — we ship everywhere! Just visit our Pay Later page 👉 https://www.velorapod.com/pages/pay-later to get an Airwallex payment link and complete your order manually. We’ll make sure your order gets to you, no matter where you are.
Order Modification
Q: Can I change my shipping address after ordering?
Yes, but only if your order hasn’t been processed yet! Contact us immediately at hello@velorapod.com with your order number and correct details. Once shipped, we can’t redirect packages.
Q: I entered the wrong item/quantity. Can I update my order?
We’ll try our best! Email us within 2 hour of ordering at hello@velorapod.com, and we’ll adjust it if processing hasn’t started.
Q: What if I forgot to apply a discount code?
Email us right away with your order number and code. If the order hasn’t shipped, we may refund the difference. (T&C Apply)
